Legal

Refund Policy

Effective date: May 9, 2026  ·  TechSolve, LLC

TechSolve, LLC ("TechSolve," "we," "our," or "us") wants you to be satisfied with your experience. This Refund Policy describes how we handle refund and cancellation requests across our different service categories. If you have a question about a specific transaction, please contact us — we're committed to resolving disputes fairly.

1. Consulting Sessions (Pro-Time Calls)

Pro-time consulting sessions are scheduled blocks of expert time. Because this time is reserved and prepared for specifically, sessions are non-refundable once completed.

  • Before the session: Cancellations made at least 24 hours before the scheduled session time will receive a full credit toward any future service, support plan, or hardware purchase. Cancellations made less than 24 hours before the session may receive a partial credit at TechSolve's discretion.
  • No-shows: Sessions where the client does not appear without advance notice are non-refundable and will not be credited.
  • Credit toward plans: The full cost of a consulting session may be applied as credit toward a support plan subscription or hardware order placed within 60 days of the session date. Contact us to apply this credit.

2. Project Engagements (CRM, AI, Architecture)

Custom project engagements are governed by the specific statement of work or engagement agreement. General terms are as follows:

  • Before work begins: If you cancel prior to project kickoff, any deposit paid may be refunded minus a small administrative fee for pre-engagement preparation, as specified in your agreement.
  • In-progress work: Once a project is underway, payments covering completed milestones or hours worked are non-refundable. Payments for future uncompleted milestones may be refunded upon mutual agreement.
  • Deliverables: If TechSolve fails to deliver agreed-upon work product within a reasonable extension period, we will provide a proportional refund for the undelivered portion.

3. Support Plans

Support plan subscriptions (Personal, Business, and custom tiers) are billed in advance for each billing cycle.

  • Cancellation: You may cancel your plan at any time. Your access continues through the end of the current paid billing period. We do not provide prorated refunds for the unused portion of an active billing period.
  • Exceptions: If you cancel within 7 days of your initial enrollment and have not used any support services during that period, we will provide a full refund upon request.
  • Billing errors: If you were charged in error (e.g., after a confirmed cancellation), contact us within 30 days and we will issue a full refund of the erroneous charge.

4. Hardware Purchases

Hardware sold through the TechSolve store (store.techsolve.llc) is subject to the following return terms:

  • Return window: Hardware may be returned within 30 days of delivery for a refund or exchange, provided it is in original, unmodified condition with all original packaging and accessories.
  • Condition requirements: Items must be unused or, if tested, returned to factory default settings with no persistent configuration changes. Custom-configured hardware (pre-configured to your network specifications) is non-returnable unless it arrives defective.
  • Defective items: Items that arrive defective or are damaged in shipping will be replaced or fully refunded. Contact us within 7 days of delivery with photos and a description of the issue.
  • Restocking fee: Returns that do not meet original-condition requirements may be subject to a restocking fee of up to 15%.
  • Return shipping: The customer is responsible for return shipping costs unless the item is defective or the return is due to our error.

5. How to Request a Refund

To request a refund, cancellation credit, or return authorization, contact us at:

  • Email: support@techsolve.llc
  • Include your name, the date of purchase, a description of the service or item, and the reason for your request.

We aim to respond to all refund requests within 3 business days. Approved refunds are typically processed within 5–10 business days and returned to the original payment method.

6. Disputes

If you believe a charge was made in error or you are unsatisfied with a refund decision, please contact us before initiating a chargeback with your financial institution. Most issues can be resolved quickly through direct communication. We reserve the right to dispute chargebacks for services that were rendered in accordance with these terms.

7. Changes to This Policy

We may update this Refund Policy from time to time. The effective date at the top of this page reflects the most recent revision. Changes apply to purchases made after the updated effective date.

8. Contact

For refund-related questions or to initiate a request: